FAQs

Payment can be made online at the Parking page on our website, via text to pay at the terminal, via the Premium Parking app, or at a payment kiosk located near the elevators. Remember, we use your license plate number to validate payment. Minivans, SUV's, motorcycles, and trucks are considered regular vehicles. If your vehicle is over 8'-6" tall (conversion van, car carrier) and will fit in a regular width space, it will be parked at our off-site lot for the same price as a regular size car.

  • 4-day cruise: $72.00
  • 5-day cruise: $90.00
  • 7-day cruise: $126.00

NOTE: Once the garage is full we have an off site parking area at the civic center a few blocks away. In this case, you would come to the garage first, unload your luggage, and a police officer will escort you to the off site lot. An air conditioned shuttle bus will then bring you back to the terminal. If you are parked at the off-site lot a shuttle bus will take you and your luggage back to your vehicle after you debark and go through customs.

Minivans, trucks, and SUV's are considered regular size vehicles (see regular size vehicles above). Anything that will not fit in a regular size parking spot is considered oversized.

RVs/Campers:

  • 4-day cruise: $144.00
  • 5-day cruise: $180.00
  • 7-day cruise: $252.00

Buses:

  • 4-day cruise: $216.00
  • 5-day cruise: $270.00
  • 7-day cruise: $378.00

Yes. We have never had a break-in.

Yes, we have handicap parking on each level of the garage for your convenience. Handicap parking is the same price as regular parking at $18 a day.

No, however a passport is recommended. We are a "closed loop" port. In other words the ship returns to the same port it departed from after visiting a foreign port. You do however have to have an original or a certified copy of your birth certificate as proof of birth and a photo ID.

After October 20th, 2016 you should be able to make parking reservations via the parking page on this website.

You can contact Glenda Chambers for more information and questions at the link below.
Parking questions or other general questions

No, we are under Homeland Security Regulations and do not have an area where a person who is not cruising can park, wait, and wave goodbye. If you are dropping off a passenger please quickly say your "goodbyes" as you are unloading luggage.

  • Turn right onto Eslava Street and a police officer or a parking attendant will direct you into the garage.
  • A stevedore will help you unload and tag your luggage and then they will take your luggage. Please make sure you have your documents with you at all times -NOT IN YOUR LUGGAGE. Please allow the stevedores to take anything you do not want to carry around the ship with you.
  • You will then be directed to the garage ramp where you may park. Be sure to follow the signs and pay for parking if you haven't already paid online. Remember, it's your license plate that is used for parking payment enforcement.
  • Park and then walk to the glass doors at the north side of the garage.(opposite end of where you enter the terminal)
  • Come down the elevator/stairs to the lobby on the first floor where you will then show your documentation to the employees at the door. Afterwards, you will be directed to the screening area and to the check-in area.

At this time the cruise terminal is not hiring.

Concord Shore Services has employees that are here at the terminal only on cruise days. If you are interested in getting on the waiting list and applying for one of those jobs please use the link below.
Concord Shore Service

If you are interested in a job on the ship please contact Carnival Cruise Lines at 1-800-227-6482 or click the link below.
Carnival Fun Jobs

If you are not going with the self-assist option on de-bark and are picking up your luggage when you get off the ship, please double check that you get your luggage and not someone else's. Also, make sure you get every piece of your luggage.

If you forgot something at the terminal, please call (251) 338-7447.

If you forgot something onboard, please call Carnival at 1-800-929-6400.

If you left luggage at the terminal and it has your name and phone number on the tag, a Carnival representative will contact you and will ship it to you.

You can contact Carnival at 1-800-227-6482 or click the link below.
Carnival FAQ

Please see the map below for hotels.

Hotel Map